1. Product types
Yiyide may offer one-time purchases and auto-renewing subscriptions. A one-time product is not charged again automatically after purchase. An auto-renewing subscription provides benefits for the billing period shown on the purchase page until you cancel.
Translation credits are service usage units, not currency. They cannot be withdrawn, transferred, or exchanged for other products. A product that only provides a one-time credit allowance must be sold as a one-time in-app purchase, not an auto-renewing subscription.
2. Price and confirmation
The in-app purchase page and final store confirmation screen govern the product name, total charge, currency, subscription period, trial period, entitlements, and eligibility. The store may calculate taxes based on your region. After you confirm the purchase, Apple App Store or Google Play charges your selected payment method.
3. Auto-renewal
If you buy an auto-renewing subscription, it renews and the store charges the displayed price unless you cancel before the current period ends under the applicable store rules. After a free trial or promotional period, the subscription converts to the paid price disclosed on the purchase page unless you cancel in time.
4. Cancellation and management
Deleting the app or your Yiyide account does not cancel a store subscription. Manage it through the store account used to make the purchase:
- Apple: open Apple subscription management.
- Google Play: open Google Play subscription management.
Cancellation normally takes effect after the current paid period ends. Different rules may apply where required by law or store policy.
5. Restoring purchases and synchronizing entitlements
Use “Restore purchases” in the app to revalidate eligible purchases made with the same store account. RevenueCat helps us validate store receipts and synchronize product, renewal, refund, and entitlement status. Restoring purchases does not create a new charge.
6. Refunds
The applicable store processes cash refunds for app-store purchases under its policy:
- Apple: submit a request through Report a Problem.
- Google Play: use the Google Play refund process.
If a translation task is not successfully delivered, the credits reserved for that task are returned under the in-app rules. A credit return does not mean a store cash refund is complete. If some credits from the same product have already been used, one failed task does not automatically refund the entire purchase.
7. Changes to prices or entitlements
We may change prices or entitlements for future purchases. For an existing auto-renewing subscription, the store will provide notice of price changes and request consent where required. You may cancel before the new price takes effect.
8. Contact and support
For an order issue, provide your in-app account identifier, product name, purchase platform, order time, and store order number. Do not send a payment card number, store password, or complete payment receipt.