Contact support
Support email: 78130566@qq.com
Operator: Haikou Longhua Weire Network Technology Studio (海口龙华微惹网络科技工作室)
Address: Room 1361, Building F1, Shunfa Xincun, Haixiu Avenue, Zhongshan Subdistrict, Longhua District, Haikou, Hainan, China
To help us locate the issue, provide your in-app account identifier, device operating system, app version, task or order number, and the time it occurred. Do not send your password, payment card number, or unnecessary document contents.
Restore purchases
First confirm that the device uses the same Apple ID or Google account used for the purchase. Then select “Restore purchases” on the in-app purchase page. Restoring does not charge you again. If the entitlement still does not appear, contact support and provide the store order number.
Cancel a subscription
- Apple: open Apple subscription management.
- Google Play: open Google Play subscription management.
Deleting the app or your account does not cancel a store subscription.
Request a refund
For an Apple purchase, visit Report a Problem. For a Google Play purchase, use the Google Play refund process. The applicable store decides whether to approve the refund and when funds are returned.
Delete files early
Normally, the original, preview, and translated files enter automatic cleanup about 72 hours after the final translation is completed. To request earlier deletion, use the in-app deletion option or contact support with the task number. Do not send the original file.
Delete your account
Select “Delete account” in the app’s account settings or send a request to the support email address. We will verify account ownership, delete or anonymize eligible account data, and retain transaction, security, and dispute records where required by law.
- Cancel any store subscription that is still set to auto-renew.
- Download translated files you want to keep.
- Start deletion in the app, or contact support with your account identifier.
After deletion is complete, unused entitlements, task history, and download access may not be recoverable. The final privacy policy and in-app confirmation screen will state the processing time.